Exchange And Return

  1. Reasons for return/refund
    Buyers can return products for the following reasons: 

Did not receive the order (e.g. parcel lost in transit) 

Received an incomplete product (e.g. missing parts of product, missing products from order) 

Received the wrong product(s) (e.g. wrong size/colour, different product)
Received a product with physical damage (e.g. dents, scratches, cracks)
Received a faulty product (e.g. malfunction, does not work as intended)
Received a counterfeit product (only for store) 

  1. Return of products
    Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.
    SWEET STREAM SDN BHD 78-1, Jalan Tasek SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang Malaysia.. 

Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address. 

Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option). 

  1. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released. 
  2. Do update your BUYER Bank Account in [email protected] with your airway bill receipt together at Contact Us page.